Terms and conditions

• The contract is concluded between Salkaway Peru Travel ("us") and the Customer, including all persons indicated in the booking form. Whoever signs the form declares that they have full authorization to represent these people and confirm that they all know and accept these conditions.

• A deposit of USD 200 per person is required to confirm any reservation.
• All flights (domestic and international) managed by our agency must be paid in advance.
• Cruise bookings are subject to specific deposit policies depending on the ship operator.
• If the reservation is made 60 days or less before departure, you will be required to pay 50% of the total amount.

• The outstanding balance must be paid at the beginning of the service, either through our payment platform (credit or debit card) or in cash.
• Once full payment is received through the payment gateway, a confirmation will be sent via email.
• In case of payment in cash, an official receipt issued by the company will be provided.
• Failure to make this payment authorizes Salkaway Peru Travel to cancel the reservation, applying administrative management fees.

• All cancellations must be made in writing and confirmed by Salkaway Peru Travel to be valid:
• If the customer has only made a prepayment of $200.00 to confirm the reservation, this amount will not be refundable.
• For passengers who have paid 100% of the cost of the service, the following penalties will be applied depending on the date of notification of cancellation:
• 69 to 31 days: 30% of the total cost.
• 30 to 16 days: 60% of the total cost.
• 15 days or less: 100% of the total cost.
• Some suppliers (hotels, airlines, local operators, public institutions) may apply additional fees or not allow refunds. These terms will prevail over our general policy.

• If the trip is postponed, an administrative fee of 20% will be applied in addition to the non-refundable costs already incurred.
• No refund will be made if you voluntarily abandon the trip.
• It is recommended that you take out full travel insurance, with coverage for cancellations, medical emergencies, repatriation and lost luggage.

• To guarantee the contracted services, you must send all your complete personal data along with the final payment. Minimum data required:
• Full name (as on passport)
• Passport number and expiration date
• Nationality
• Date of birth
• Place of birth
• Arrival details
• If this information is not received, the reservation may be considered cancelled with a total loss.

• We reserve the right to modify itineraries due to causes beyond our control (force majeure, weather, social conflicts, government closures, etc.). In these cases:
• Whenever possible, alternative services of equivalent value will be offered. If it is not feasible to provide an alternative, the cost corresponding to the service not provided will be refunded.

• Each change request may be subject to an administrative charge, in addition to any additional costs required by third parties (hotels, operators, airlines, among others).
• Changes must be requested at least 48 hours in advance of each tour. The request does not guarantee approval, as it will be subject to the availability and policies of the suppliers involved.
• No modifications will be accepted on the day of the tour, without exceptions.
• All change requests must be made exclusively by the person who signed the booking form.

• The reservation may be transferred to another person upon request at least 30 days in advance. The transfer may be subject to fees and penalties, depending on each supplier's policies.
• In the case of the Inca Trail and Machu Picchu tickets, authorizations cannot be changed or transferred after issuance. The deposit will not be refunded.

• Any medical condition, disability, pregnancy or special need must be communicated in writing at the time of booking. We reserve the right to reject participants for security or logistical reasons.

• Customers over 18 are considered adults.
• The minimum proportion required is: 1 adult for every 2 minors.
• Minimum age: 12 years for regular tours, 5 years for family tours.
• Subject to analysis and approval by Salkaway Peru Travel.

• You are responsible for:
• It is the passenger's responsibility to have a valid passport with a minimum validity of six (06) months from the start date of the trip.
• Arrange visas, vaccinations and any other necessary documentation.

• All customers are expected to be in good physical condition for the booked itinerary.
• People over 60 must present a medical certificate, if requested.
• Salkaway Peru Travel may refuse reservations if it identifies risks or propose alternative routes after speaking with the customer.

• Salkaway Peru Travel is registered and authorized by the Peruvian Ministry of Tourism (RUC: 20601304253), has licenses from DIRCETUR, CALTUR and SERNANP to operate the Inca Trail and complies with the insurance and deposits required by law.

• Credit or debit cards (Visa, MasterCard, American Express, Diners Club): No additional commission.
• Bank transfer: The customer must bear the bank charges applied by their financial institution.
• Cash deposits: Through Western Union, MoneyGram or ArgemPer.

• It is mandatory to have travel insurance that covers:
• Accidents, illnesses, emergency evacuation
• Cancellation, loss of luggage and personal effects
• Recommended minimum coverage: USD 30,000 (thirty thousand US dollars)

• Airfares are not guaranteed until paid in full.
• Flights may be changed without prior notice.
• Salkaway Peru Travel is not responsible for delays or cancellations caused by airlines, weather, strikes or closures.

• You may be excluded from the tour without refund for misconduct or medical reasons affecting the trip.
• Unused services will not be refunded at the customer's discretion.
• The client is responsible for their belongings during each tour; the company is not responsible for any losses or damages.
• The customer must follow the instructions provided one day before each tour.

• Salkaway Peru Travel acts as an intermediary between you and external suppliers (transport, hotels, guides, etc.) and does not assume direct responsibility for their acts or omissions.
• No refunds will be made due to force majeure or events beyond our control.

• The personal data you provide to us will be used exclusively to manage your trip. They will be shared only with necessary suppliers and under reasonable protective measures.

When making your reservation, you declare that you have read, understood and fully accepted these Terms and Conditions.